FAQ'S

General

Where possible we have included any measurements that relate to a piece of jewellery, however if you have any further questions about sizing please don’t hesitate to message us at clientcare@francescaelliott.com

You can see a full breakdown of our condition scale here and we will include a description of the condition alongside any piece on our website, however if you would like some more information on the condition of a specific piece or more detail on a particular defect then please send us an email at clientcare@francescaelliott.com or private message us on Instagram.

A big part of tackling waste in the fashion industry is keeping products in use. We offer a repair service to help you do this with our products. Should a stone fall out or a clasp break please send us an email and we will organise for your piece to be repaired.

Minor repairs are free of charge. If there is going to be a cost to the repair we will inform you before the repair takes place.

Please note not all repairs will be possible.

Some vintage jewellery can have trace levels of lead or nickel which can cause a reaction on some people’s skin. If you have an allergy to these materials or sensitive skin, please bear this in mind.

Payments

Pay with credit or debit card via Stripe using Apple Pay, Visa, MasterCard, American Express and Google Pay.

Please visit the gift vouchers section of our website.

Deliveries & Returns
Delivery is free within the UKOutside of the UK international Shipping rates apply and will be confirmed upon our receipt of an order.Please find Royal Mail international Shipping rates here.

If you get in touch with us within 24 hours of your order we will be able to change or cancel your order. After that time you will need to return the item for a refund.

We offer a no regrets return policy. Within 10 days of your purchase, we will be happy to offer you a full refund on the return of an undamaged, unworn item. Please email at clientcare@francescaelliott.com or private message us via Instagram with the order number and a copy of your postal receipt. As soon as we get the piece, we will process your refund.
Customer Support

If you have an account with us and you have forgotten your password simply head to the My Account/Login Page and click on Lost Your Password and follow the steps provided.

For any further assistance please send us an email at clientcare@francescaelliott.com or private message us on Instagram.

If you have an account with us and you would like to update your personal details please login to the My Account/Login Page where you can view your orders and change your personal details etc.

For any further assistance please send us an email at clientcare@francescaelliott.com or private message us on Instagram.

Please email clientcare@francescaelliott.com of private message us via Instagram